Head of VIP
Company Description:
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
Who We Are:
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Always Pushing the Boundaries? You Already Belong at RISK!
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
In this role, you will:
Drive growth across key VIP performance metrics, including NGR, retention, reactivation, churn reduction, and LTV optimization for top-tier players
Develop and implement VIP strategies for both casino and sportsbook products, including segmentation, tier structures, bonus economics, and lifecycle management
Set and achieve quarterly and annual VIP revenue targets in close collaboration with the CEO and CFO
Build, scale, and lead a distributed team of VIP managers and hosts across major regions, including CIS, LATAM, Asia, and Europe
Establish team operating standards, including KPIs, incentive schemes, coaching processes, and senior-level hiring practices
Personally manage top-tier clients through hosting, gifting, event organization, retention initiatives, and escalation handling
Make strategic decisions regarding limits, bonuses, and dispute resolution for high-value accounts
Design sportsbook-focused retention initiatives, such as odds boosts, cashback campaigns, in-play VIP experiences, and activations around major sporting events (UCL, NFL, NBA, F1, combat sports)
Build crypto-native VIP experiences, including instant payouts, multi-chain functionality, on-chain rewards, and token-gated benefits
Work cross-functionally with CRM, Product, Payments, Compliance, and Trading teams
Represent the brand at industry conferences, networking events, and exclusive private gatherings
Skills you’ll need to bring:
3+ years of experience in VIP or player value roles within the iGaming industry, including at least 3 years in crypto casino and/or crypto sportsbook operations
Proven track record of driving measurable VIP contribution to NGR growth
Hands-on experience building and managing distributed VIP teams of 10+ people
Strong understanding of sportsbook economics, including margin optimization, liability management, and collaboration with trading teams
Well-developed network of contacts among crypto high-rollers, affiliates, and VIP hosts
Ability to make fast-paced commercial decisions in real time
Nice to have:
Experience launching VIP programs from the ground up in new markets
Experience working with affiliates generating VIP traffic
Established connections with crypto platforms, OTC desks, and VIP event organizers
Additional Information
Our Benefit Cafeteria is Packed with Goodies:
Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation
And yes, even Massage!
Ready to Take the Leap?
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.
- Division
- Risk
- Locations
- Kyiv, Cyprus, Warsaw
- Remote status
- Fully Remote
- Employment type
- Full-time