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Risk · Europe

Head of VIP Operations

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Responsibilities:

  • Own end-to-end VIP operations across the hub and ensure operational excellence across all regions.

  • Develop, implement and maintain unified VIP operational standards, processes and SLAs.

  • Oversee VIP Setup Team performance and the quality of operational setups for new and existing VIP teams.

  • Ensure consistency and scalability of VIP operations, products and key mechanics, including RAF, across regions.

  • Lead hiring, onboarding and development of Regional VIP Leads / Heads.

  • Identify operational risks, bottlenecks and optimization opportunities; drive implementation of improvements.

  • Lead cross-regional operational initiatives and ensure alignment between local teams and global standards.

  • Provide operational analytics, reporting and recommendations to senior leadership.

  • Act as Backup Chief VIP Officer, ensuring business continuity and taking operational leadership when required.

Requirements

  • 5+ years of experience in VIP Operations, Operations Management or a similar leadership role.

  • Experience managing multi-region or distributed operational teams.

  • Strong knowledge of P&L management, forecasting and operational planning.

  • Strong strategic thinking and organizational design skills.

  • Proven experience in cross-functional and cross-regional management.

  • Strong analytical, problem-solving and stakeholder management skills.

  • Experience with CRM, VIP CRM, telephony, ticketing and other operational tools.

  • Experience with KPIs, SLAs, operational reporting and process optimization.

  • Strong leadership skills and experience managing senior-level teams.

  • Fluent English.

Experience in iGaming, fintech, e-commerce or another high-volume digital business is a strong advantage.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

  • Children Allowance

  • Mental Health Support

  • Sport Activities

  • Language Courses

  • Automotive Services

  • Veterinary Services

  • Home Office Setup Assistance

  • Dental Services

  • Books and Stationery

  • Training Compensation

  • And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.

Division
Risk
Location
Europe
Employment type
Full-time
Risk · Europe

Head of VIP Operations

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