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Risk · Anywhere · Fully Remote

VIP Host (German and Hungarian)

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Responsibilities:

  • Manage and maintain strong, long-term relationships with assigned VIP players.

  • Provide personalized support and premium customer service in German and Hungarian.

  • Communicate proactively with VIP players via calls, messengers, emails, and other channels.

  • Develop and implement personalized retention and reactivation strategies.

  • Monitor player activity, behavior, preferences, and engagement levels.

  • Create and offer tailored bonuses, promotions, and exclusive VIP rewards.

  • Analyze player performance and portfolio KPIs to identify opportunities for improvement.

  • Handle VIP player requests, resolve issues promptly, and coordinate with internal teams.

  • Maintain accurate player profiles and communication history in CRM systems.

  • Collaborate with internal teams to ensure a seamless VIP experience.

  • Ensure compliance with Responsible Gaming (RG), KYC, and AML policies.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

  • Children Allowance

  • Mental Health Support

  • Sport Activities

  • Language Courses

  • Automotive Services

  • Veterinary Services

  • Home Office Setup Assistance

  • Dental Services

  • Books and Stationery

  • Training Compensation

  • And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.

Division
Risk
Location
Anywhere
Remote status
Fully Remote
Employment type
Full-time
Function
Customer Service
Risk · Anywhere · Fully Remote

VIP Host (German and Hungarian)

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